
Two patients in the same postcode can have wildly different experiences of the NHS, with language, mental health, ethnicity and deprivation shaping who actually gets care and who falls through the gaps. The cohort will walk the access pathway in Newham as patients experience it, from front door to follow up.
Learning outcomes: Follow the patient pathway from first contact to follow-up; identify where people fall through gaps; examine how services can reduce unequal access.