Frontline Services Scheme

Joint Operational Decision Making

FS-JODM-26

Joint operational decisions across fire, ambulance and police are made under live pressure, often within seconds, with no margin and no chance to rerun the call.

Location

999 Control Centre

Timeframe

TBC

Delivery Partner

National Fire Chiefs Council (NFCC)

Association of Ambulance Chief Executives (AACE)

Metropolitan Police

St John Ambulance

JESIP

National Police Chiefs Council

999 Call Centre

Key Partners

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Attendees

MPs, Peerage & Parliamentarians

Focus Areas

999 control rooms; Joint decision-making; Emergency triage; Interoperability; Incident command

Headline Outcomes

Members will understand how control-room teams make rapid joint decisions when incidents require more than one emergency service.

Frontline Services Scheme

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Overview

Joint operational decisions across fire, ambulance and police are made under live pressure, often within seconds, with no margin and no chance to rerun the call. The cohort will go inside a 999 control centre to see how those decisions actually get made when more than one service is needed at once.

Learning outcomes: Observe live triage and dispatch processes; understand how information is shared; examine how joint decisions are made under severe time pressure.

Frontline Services Scheme

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